Return Policy
At edm.clothes, we strive to provide high-quality products and excellent service. However, if you need to return an item, please carefully read our return policy below:
1. Eligibility for Returns
1.1. Items must be returned in their original condition, unworn, unwashed, and with all tags and packaging intact.
1.2. Returns must be initiated within 14 days of the delivery date, based on tracking information.
1.3. Sale items, custom-made products, and undergarments are not eligible for return unless they arrive damaged or defective.
2. Return Process
2.1. To initiate a return, please contact our customer service team at [support email] and provide your order number, item details, and reason for return.
2.2. Upon approval, you will receive a return authorization and instructions for shipping the item back to us. Unauthorized returns will not be accepted.
3. Shipping Costs
3.1. If you are returning an item due to a size issue, change of mind, or any reason not caused by a fault of edm.clothes, the shipping costs for returning the item are the responsibility of the customer.
3.2. In cases where the item is faulty or damaged upon arrival, edm.clothes will cover the return shipping costs. Proof of damage or defect (e.g., photos) must be provided.
4. Refunds
4.1. Refunds will be issued to the original payment method within 14 business days of receiving and inspecting the returned item.
4.2. Shipping fees paid during the initial purchase are non-refundable unless the return is due to a fault on our part.
5. Exchanges
5.1. We do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.
6. Non-Compliance with Return Policy
6.1. Items that do not meet our return conditions (e.g., used, damaged, missing tags) will not be eligible for a refund and will only be sent back to the customer at their expense.
7. Important Notes
7.1. We strongly recommend using a trackable shipping service and purchasing shipping insurance when returning items. edm.clothes is not responsible for lost or damaged return shipments.
7.2. It is the customer's responsibility to ensure the items are securely packaged to avoid damage during transit.
8. Local Regulations
8.1. This policy complies with international consumer protection laws. In jurisdictions where additional return rights apply, we will honor those rights.
Thank you for your understanding and cooperation. If you have any questions, please don’t hesitate to contact us.